Return Policy

Information obligation
Contact information, payment, shipping, returns, warranty, etc., are sent to the customer again in a confirmation email after ordering. We also provide information about legal compliance regulations, known as the statutory warranty.

Right of withdrawal

Of course, you can return your jewelry. We want you to enjoy wearing it. After all, that's what we make it for. Below, you'll find step-by-step instructions on how to return your items and the terms and conditions.

How do I return my order?

If you wish to cancel your purchase, please use our returns form . Complete the form and cut off the top section. You can stick the top section onto the package. You can also print a return label there.

To exercise the right of withdrawal, you must inform us,
CLIC Creations BV
Studio address:
Duizeldonksestraat 20
5705 CA Helmond
info@cliccreations.nl
+31 73 747 00 88
of your decision to withdraw from this contract by an unequivocal statement (for example in writing by post or e-mail).

What should I do if I want to exchange an item?

If you want to exchange a product, follow the same steps as for returning it. The same terms and conditions also apply. You can order the new product you want directly through our webshop.

How many days do I have to return my order?

The standard return period is 14 calendar days. This period begins after you receive the product. For multiple products from a single order, the period only begins after the last product has been delivered. If you have indicated that you wish to cancel the purchase, you have an additional 14 days to return the product.

Are there any costs associated with returning an item?

You are responsible for paying for your own return shipping costs. These costs depend on the method you choose.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (which excludes any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

You meet the deadline if you return the goods before the 14-day period has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Damage to damaged or used products will be charged.

Which items can be returned?

• Items of which all labels and packaging are still present

Which items cannot be returned?

• especially for custom-made jewelry and items that do not fall within the standard dimensions and/or designs (as stated on the website)

When will the money be refunded?

Clic Creations is committed to refunding all payments within 14 days of cancellation. Once we receive the jewelry, we often process the return immediately (on business days). This means the amount due will usually be in your account within 2-5 business days!